Privacy Policy

The information we collect depends on the features you use, your driver status, and the requirements applicable to your account.

Account and Contact Information

• Full name
• Phone number
• Email address
• Profile photograph
• City, region, and country
• Account status and driver identification number
• Emergency contact details, where required
• Work availability and delivery preferences

Driver Onboarding and Verification Information

To assess and manage driver eligibility, we may collect:

• Driver’s licence details and photographs
• Licence expiry date
• Driver abstract or driving record
• Background-check information or status
• Vehicle ownership and insurance information
• Work authorization or other eligibility documents
• Training records and quiz results
• Interview information
• Driver experience details
• Onboarding photographs or videos
• Other documents required for driver approval

Authentication Information

The app may use a phone number and one-time verification code for authentication. Verification codes may be delivered through WhatsApp, SMS, or another approved communication service.

We may process your phone number, verification status, login attempts, authentication timestamps, and related security information.

Location and Route Information

When permission is provided and the feature is enabled, the app may collect precise or approximate location information for delivery and operational purposes. This may include:

• Current device location
• Pickup and delivery locations
• Route progress
• Driver arrival and departure times
• Shift check-in information
• Delivery timestamps
• Distance travelled
• Location associated with proof-of-delivery records

Location information may be collected while you are performing active delivery or shift-related activities, including in the background where permitted by your device settings and required for the relevant feature.

You can manage location permissions through your device settings. Disabling location access may prevent some route, attendance, tracking, or delivery features from functioning correctly.

Delivery and Work Information

We may collect operational information such as:

• Available, accepted, rejected, completed, or cancelled shifts
• Delivery assignments and routes
• Pickup and drop-off information
• Parcel and delivery status
• Proof-of-delivery information
• Returns and damaged-item records
• Customer delivery notes
• Driver attendance and availability
• Vehicle assignments
• Standard operating procedure checklist responses
• Incident and support reports
• Performance and completion records

Photos, Videos, Signatures, and Uploaded Content

The app may allow you to upload:

• Proof-of-delivery photographs
• Vehicle inspection photographs
• Fuel gauge or odometer photographs
• Damage photographs
• Pickup and drop-off photographs
• Return documentation
• Driver documents
• Training or experience videos
• Electronic signatures
• Support attachments
• Other operational records

Only upload information that is relevant to your assigned work and that you are authorized to provide.

Vehicle Information

We may collect:

• Vehicle type
• Vehicle ownership status
• Vehicle registration details
• Insurance information
• Licence plate number
• Vehicle inspection records
• Fuel and odometer readings
• Vehicle condition and damage reports
• Assigned company vehicle information

Financial and Payment Information

Where payout or banking features are enabled, we may collect:

• Bank account or payout information
• Payment preferences
• Earnings and route-payment records
• Deductions, adjustments, penalties, or reimbursements
• Tax-related information where legally required

Payment information may also be processed by authorized payment or banking service providers.

Support and Communications

We may collect communications sent through:

• In-app support
• WhatsApp
• Email
• Telephone
• Customer-service forms
• Incident reports
• Driver feedback

These records may include message content, attachments, call details, and support history.

Device and Technical Information

We may automatically collect:

• Device type and model
• Operating-system version
• App version
• Internet Protocol address
• Device identifiers
• Push-notification token
• Language and time zone
• Login and activity timestamps
• App interaction information
• Diagnostic logs
• Crash and performance information
• Security and fraud-prevention information

We may use personal information to:

• Create, authenticate, and manage driver accounts
• Conduct onboarding and driver verification
• Determine eligibility for delivery work
• Assign and manage shifts, routes, vehicles, and deliveries
• Provide navigation and route-related functionality
• Record delivery progress and proof of delivery
• Complete vehicle and operational checklists
• Manage returns, damages, incidents, and customer issues
• Communicate assignments, reminders, and operational updates
• Provide customer and driver support
• Calculate earnings, adjustments, and payouts
• Maintain safety, quality, and compliance standards
• Detect unauthorized access, misuse, fraud, or security incidents
• Troubleshoot and improve the app
• Maintain business and operational records
• Comply with contractual, regulatory, tax, legal, and insurance requirements
• Enforce our agreements, policies, and operational rules

We do not use driver information for unrelated advertising purposes.

NexMile Driver may request permission to access certain device features.

Location

Used for route operations, shift attendance, pickup and delivery activity, and other location-dependent functions.

Camera and Photo Library

Used to capture or upload proof of delivery, vehicle inspections, documents, returns, damages, and other operational records.

Notifications

Used to send shift opportunities, assignment updates, reminders, support alerts, delivery notifications, and account information.

Files and Storage

Used to select, upload, temporarily store, or download driver documents and operational files.

You can manage these permissions through your device settings. Some features may not work when required permissions are disabled.

We may disclose information only when reasonably required for the purposes described in this Privacy Policy.

Within Nex Mile Operations

Information may be available to authorized:

• Nex Mile administrators
• Dispatch personnel
• Support teams
• Fleet managers
• Finance personnel
• Compliance and onboarding personnel

Clients, Delivery Partners, and Suppliers

Relevant information may be shared with clients, delivery partners, fleet suppliers, warehouses, microhubs, or other operational partners where necessary to assign work, confirm delivery activity, investigate incidents, or manage payments.

Only information reasonably required for the relevant operational purpose should be shared.

Service Providers

We may use service providers for:

• Cloud hosting and database storage
• Authentication and verification codes
• WhatsApp or messaging communication
• Push notifications
• Mapping and location services
• File and image storage
• Analytics and diagnostics
• Customer support
• Background verification
• Payment processing
• Security and fraud prevention

These providers may process information on our behalf according to their agreements with us and their applicable privacy obligations.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, court order, or legal process
• Respond to lawful government or regulatory requests
• Protect the safety, rights, or property of drivers, customers, Nex Mile, or others
• Investigate fraud, theft, misconduct, safety incidents, or security threats
• Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable privacy requirements.

Nex Mile does not sell or rent drivers’ personal information.

We do not use personal information to track drivers across unrelated companies’ apps or websites for third-party advertising.

If these practices change, we will update this Privacy Policy and any applicable consent or App Store disclosures.

We retain information only for as long as reasonably required to:

• Provide and administer Nex Mile services
• Maintain driver and delivery records
• Process payments and resolve disputes
• Investigate incidents or complaints
• Meet contractual, insurance, tax, audit, safety, and legal obligations
• Protect against fraud and unauthorized activity

Retention periods may vary depending on the type of information and applicable legal or operational requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it. Some information may remain temporarily in encrypted backups or may be retained where required by law.

Drivers may initiate a request to delete their account through:

• In-app method: Profile → Settings → Delete Account

Drivers may also contact us at:

• info@thenexmile.com

When an account-deletion request is verified, we will delete or anonymize the account and associated personal information unless certain records must be retained for legal, tax, payment, safety, fraud-prevention, dispute-resolution, or regulatory purposes.

Deleting an account may permanently remove access to shifts, routes, documents, payment records, and other app features.

Important: The Nex Mile Driver app contains an in-app option that allows drivers to start the account-deletion process. An email-only method does not replace Apple’s in-app deletion requirement when users can create or initiate an account inside the app.

Subject to applicable law, you may request to:

• Access personal information held about you
• Correct inaccurate or incomplete information
• Withdraw consent where consent is the basis for processing
• Request deletion of eligible information
• Ask questions about how information is used or disclosed
• Submit a privacy complaint

Some requests may be limited where we must retain information for legal, contractual, security, payment, or operational reasons. We may need to verify your identity before completing a request.

Requests may be submitted to:

• info@thenexmile.com

We use administrative, organizational, and technical safeguards designed to protect information from loss, theft, unauthorized access, disclosure, copying, misuse, alteration, or destruction.

These safeguards may include access controls, authentication, encryption, restricted administrative permissions, security logging, backups, and staff confidentiality requirements.

No electronic transmission or storage method is completely secure. We cannot guarantee absolute security, but we work to apply safeguards appropriate to the sensitivity of the information.

Personal information may be processed or stored in Canada or in other countries where Nex Mile’s service providers operate.

Information processed outside your province or country may be subject to the laws of the jurisdiction where it is processed, including lawful access by courts, governments, or regulatory authorities.

The app may connect to third-party services such as messaging, maps, authentication, background verification, payment, or support platforms.

Those services may process information under their own privacy policies. Nex Mile is not responsible for the privacy practices of third-party websites or services that operate independently from Nex Mile.

Nex Mile Driver is intended for approved delivery drivers and is not directed to children.

Users must meet the minimum legal and contractual age requirements applicable to driving and delivery work in their location. Nex Mile does not knowingly create driver accounts for children.

We may update this Privacy Policy to reflect changes in the app, our business practices, service providers, or applicable requirements.

The updated policy will be posted with a revised “Last Updated” date. Where required, we may also notify users through the app or another appropriate communication method.

Questions, complaints, access requests, correction requests, and deletion requests may be directed to:

• Legal company name: The Nex Mile
• Operating name: The Nex Mile
• Email: info@thenexmile.com
• Address: Ontario, Canada
• Website: https://thenexmile.com