What's included

A complete delivery operation, ready on day one.

Drivers, vans, uniforms, dispatch, and AI-backed escalation — all bundled into one operator.

Pillar 01

Vetted drivers in uniform

Recruited and vetted by Nex Mile (background checks, driving record, references).
Trained on your contract's scanning, handling, and customer-interaction standards.
Branded uniforms — yours or ours.
Led by a Team Lead Driver per market who runs routes and supervises the crew.
Replacement coverage built in — no missed routes when someone calls out.

Uniformed driver scanning parcel

Pillar 02

Late-model Ford Transit cargo vans, fully maintained and insured.
One active van per route, plus 2 standby vans per market for breakdowns and surges.
Decal-ready for your brand or ours.
Daily inspections and centralized maintenance schedule.

White Ford Transit at depot

Pillar 03

Live dispatch · GTA

Live

182

Active stops

Drivers

Exceptions

Every driver issue is detected, triaged, and assigned in under 60 seconds.
Customer-facing problems escalate to a human dispatcher before they become a complaint.
You see the same operational view we do — no black box.

Driver flag

AI triage

Human dispatcher

Resolution

Pillar 04

≥ 90%

First-attempt delivery

100%

Route completion

≤ 15 min

Issue resolution

Daily SLA report — sample

Driver	Route	Stops	On-time	First-attempt	Exceptions
D. Reyes	GTA-04	138	97%	94%	3
A. Chen	GTA-07	142	99%	92%	5
J. Okafor	GTA-12	126	100%	96%	1
L. Singh	HAM-02	118	95%	91%	4

Back-office team

Dispatch, scheduling, driver support, payroll, and SLA reporting — handled by a shared ops team so you don't carry the overhead.

Tell us about your routes. We'll come back within one business day.